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    FAQS

    Questions about products

    1. What are the specifications and types of PVC-U pipes Hoa Sen produces?

      --> PVC-U pipe has more than 200 specifications with pipe diameters from Þ21 to Þ630, has different thicknesses and pressures, and is manufactured in both metric and inch systems.

      There are also CIOD rigid PVC-U pipes with dimensions Þ100 x 6.7mm, Þ150 x 9.7mm, Þ200 x 9.7mm.

      Order Hoa Sen PVC-U pipes HERE: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-upvc 

    2. What are the specifications and types of HDPE pipes Hoa Sen produces?

      --> HDPE pipes have more than 140 specifications with pipe diameters from Þ16 to Þ630, with different thicknesses and pressures.

      Order Hoa Sen HDPE pipes at the link: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-hdpe 

    3. What are the specifications and types of PP-R plastic pipes Hoa Sen produces?

      --> PP-R plastic pipes have more than 50 specifications with pipe diameters from Þ20 to Þ160, with different thicknesses and pressures.

      Order Hoa Sen PPR plastic pipes at the link: https://hoasenhome.vn/ong-nhua-hoa-sen/ong-nhua-ppr 

    4. What are the specifications and types of PVC-U pipe fittings Hoa Sen produces?

      --> PVC-U pipe fittings have more than 500 different specifications.
       
      For details, please see the attachment file

      - Download Plastic Pipe Fittings : Tee

      - Download Plastic Pipe Fittings : Elbow

      - Download Plastic Pipe Fittings : Socket

      - Download Plastic Pipe Fittings : End Cap - Flange

    5. What are the specifications and types of HDPE pipe fittings Hoa Sen produces?

      --> HDPE pipe fittings have 17 specifications with nominal pressure levels PN6, PN8, PN10, PN12.5 and PN16.

      Download HDPE Pipe Fittings

    6. What are the specifications and types of PP-R plastic pipe fittings Hoa Sen produces?

      --> PP-R plastic pipe fittings have more than 200 different specifications.
       
      Download PPR Pipe Fittings:
    7. How to assemble Hoa Sen PVC-U pipes?

      --> There are 2 methods of assembling PVC-U Hoa Sen pipes:
       
      Method of joining PVC-U pipes with glue
       
      Step 1: Clean the contact surface between the pipe and the connector. Mark the length to be installed on the top of the pipe.
       
      Step 2: Use a brush to quickly apply adhesive to the marked end of the tube and the inside of the connector.
       
      Step 3: Quickly, forcefully push the connector to the marked position, do not rotate.
       
      Step 4: Use a rag to clean excess glue on the joint. The joint after attaching must be left to dry, not shaken for at least 5 minutes.
       
      Note: Do not apply too much glue, residual glue will destroy the joint.
       
      Method of connecting PVC-U pipes with Rubber Gaskets
       
      Step 1: Clean the rubber gasket mounting groove and pipe end.
       
      Step 2: Reduce the diameter of the rubber gasket, then install it in the groove containing the rubber gasket.
       
      Step 3: Apply the soap solution to the beveled end of the tube and the inside of the rubber gasket,
       
      Step 4: Put the tube in line, use the tool to install the tube in the marked position. Check the position of the rubber gasket with a thin ruler or a foil."
    8. How to preserve Hoa Sen PVC-U plastic pipes?

      --> To ensure the quality, maintain the use time and keep the appearance of PVC-U pipes, customers need to carry out the preservation according to the following methods:
       
      Preservation during transportation
       
      - Do not pull the pipes along the ground, avoid hitting the pipes and fittings against hard surfaces.
       
      - When transporting pipes, it is recommended to use trucks with flat floors. The floor of the vehicle must be clean, free of nails or other protrusions.
       
      - Pay attention to arrange thick pipes first, thin pipes after.
       
      Preservation during storage
       
      - Pipes must be stacked on a rack placed on a suitable flat surface, the maximum distance between two support columns is 1.5m, the surface of the support column is at least 50mm.
       
      - Do not expose pipes to fuel, solvents or paint.
       
      - Do not stack pipes higher than 2m because it can cause deformation of pipes.
       
      - Do not store the tube in direct sunlight.
       
      - For end sockets, the ends must not touch each other.
       
      Particularly for rubber gasket pipes, it is necessary to perform the following methods:
       
      - Rubber gaskets must be stored away from heat sources, chemicals, solvents.
       
      - Do not stack to avoid deformation of the rubber gasket."

    9. Method of construction and installation of Hoa Sen HDPE plastic pipe?

      --> There are 4 methods of connecting Hoa Sen HDPE pipes:
       
      · Heat butt welding method
       
      Step 1: Cut flat and wipe the ends to be pasted.
       
      Step 2: Heat both sides to be glued.
       
      Step 3: Squeeze the two ends to be glued together and hold until the joint is solid...
       
      ・Welding method using coupling
       
      Step 1: Cut flat and wipe the ends to be pasted.
       
      Step 2: Heat the end of the pipe and the joint to be glued.
       
      Step 3: Squeeze the end of the tube into the joint to be glued and hold until the joint is solid.
       
      Resistance welding method
       
      Step 1: Roughen the surface to be glued of the pipe with a depth of 0.2mm - 0.4mm.
       
      Step 2: Wipe the surfaces to be glued, mark on the pipe the position to be installed.
       
      Step 3: Insert the pipe into the fitting in the correct position, create a connection between the pipe and the fitting using a heat sealing device according to the instructions for the fitting…
       
      · Method of joining Rubber Joint
       
      Step 1: Bevel the ends of the pipes to be connected.
       
      Step 2: Clean the surfaces to be joined.
       
      Step 3: Insert the pipe ends into the fitting and fasten the clamping belt to the body of the fitting."
    10. Method of construction and installation of Hoa Sen PP-R plastic pipe?

      --> To install Hoa Sen PP-R plastic pipes, customers use the welding method using coupling according to the following steps:
       
      Step 1: Cut flat and clean the ends of the pipe to be connected.
       
      Step 2: Heat the end of the pipe and the joint to be glued.
       
      Step 3: Press the end of the pipe firmly to the joint to be glued and hold until the joint is solid."
    11.  Application of PVC-U, HDPE and PP-R pipes Hoa Sen?

      --> Hoa Sen plastic pipes are widely used in many fields.
       
      PVC-U pipe application field: Civil and industrial water supply and drainage, high-rise buildings, electricity and telecommunications works, sand pumping, irrigation and other applications.
       
      Field of application of HDPE pipe: Water supply, drainage, wastewater transmission, electrical wiring, fiber optic cable, sand pump and other applications.
       
      PP-R plastic pipe application field:
       
      - Civil construction (used to conduct hot and cold water in daily life).
       
      - Industry (used to carry oil, highly corrosive liquid, nutrient solution, food, ...)
       
      - Agriculture (irrigation, ...)
       
      - Medical (for clean water supply systems in hospitals)
       
      - Used for pipe systems of factories using solar energy..."
    12. What is the maximum temperature that Hoa Sen plastic pipes can withstand?

      --> Different types of plastic pipes will have different heat resistance. Specifically as follows:
       
      - Hoa Sen PVC-U pipes can be used at temperatures from 0oC to 45oC
       
      - Hoa Sen HDPE pipes can be used at temperatures from 0oC to 40oC.
       
      - Hoa Sen PP-R plastic pipes can be used at temperatures from 0oC to 95oC.
    13. Why should you choose Hoa Sen plastic pipes and accessories?

      Products sold at the right price:
       
      Hoa Sen Group publicly lists the selling price on the Group's Website at branches and Departments of Construction throughout the province, and always commits to selling at the announced price.
       
      Products ensure the right standards and quality:
       
              Hoa Sen plastic pipes and accessories are manufactured on advanced lines imported from Europe and through a strict product quality management process, especially the central mixing system. This is Vietnam's most modern high-speed mixing system with mixed ingredients accurately weighed by a quantitative weighing system and fully automatic. In addition, Hoa Sen Group also equips a laboratory with a system of modern machinery and equipment originating from the US, Germany, Japan, Canada, etc., such as a  rheometer. flow index, material strength tester, hydrostatic pressure tester, impact tester, etc .allow all quality criteria of input materials and output products before being shipped. With such an investment, Hoa Sen Group is confident to provide customers with really quality products at reasonable prices.                                                                                                                                          
       
      Hoa Sen Group has been honored to receive quality certificates and typical awards for many consecutive years:
       
      - General Department of Standards, Metrology, and Quality - Conformity Certification Center - QUACERT issues certificates of conformity with international standards in the water supply and drainage industry such as ISO 1452:2009, TCVN 8491:2011, AS/NZS 1477:2006, TIS 17-2561.
       
      - General Department of Standards, Metrology, and Quality - Conformity Certification Center - QUACERT issues certificates of conformity with international standards for HDPE pipes as follows: TCVN 7305-2:2008/ISO 4427-2:2007, DIN 8074:2011& DIN 8075:2011, AS/ZNS 4130:2009.
       
      - General Department of Standards, Metrology, and Quality - Conformity Certification Center - QUACERT issues certificates of conformity with international standards for PP-R heat-resistant plastic pipes as follows: DIN 8077:2008 and DIN 8078:2008.
       
      - General Department of Standards, Metrology, and Quality - Conformity Certification Center - QUACERT issues certificates of conformity with international standards for rigid plastic conduit and corrugated plastic pipes by BS EN 61386 standard.
       
      - National Brand Award of the Ministry of Industry and Trade and High-Quality Vietnamese Goods for many years.
       
      Products warranted:
       
              The warranty policy for Hoa Sen plastic pipes is 60 months for plastic pipes used for water supply and drainage and 12 months for plastic pipes used for underground electricity and telecommunications cables (Applicable according to regulations and conditions). warranty of Hoa Sen Group)                                                                                                                                          Good service:
              When buying Hoa Sen products, in addition to owning good quality products, manufactured on advanced technology lines, you also get a preferential price policy, and attentive customer care. and receive the enthusiastic and professional advice and support of the sales staff with the system of branches, distributors of Hoa Sen plastic pipes, shops and agents with Hoa Sen plastic pipe signs. nationwide, ensuring your needs are met in the fastest time.
       
              Hoa Sen Group can also support customers to borrow HDPE and PP-R pipe welding machines with the condition that customers have to make a deposit. After using the machine, Hoa Sen Group will return the deposit to the customer.
       
              Besides, to save time, you can also order directly on the Website: www.hoasengroup.vn/san-pham/ong-nhua-hoa-sen or contact the Customer Service Center directly. call (free of charge) 18001515 to answer all customer questions.
    14. Where to buy genuine Hoa Sen plastic pipes and accessories?

      --> To be able to buy genuine products from Hoa Sen Group, you can order directly on the Website system: www.hoasengroup.vn/san-pham/ong-nhua-hoa-sen Sales department of Hoa Sen Group will contact you directly for advice and quotation.
       
      You can also come and buy directly at branches, official plastic pipe distributors, shops and agents with Hoa Sen plastic pipe signs spread across the country.
      In addition, you can also contact the toll-free hotline "18001515" directly for immediate assistance with the purchase address as well as the selling price in your area."
    15. On the body of Hoa Sen plastic pipe, what does PN mean?

      --> On the body of Hoa Sen plastic pipe, the letter PN is written, which means the nominal pressure of the plastic pipe, depending on the size and thickness of the different goods, there will be corresponding nominal pressure.

    16. What standards does Hoa Sen's PVC-U pipe apply?

      --> Hoa Sen PVC-U pipes are manufactured according to ISO 1452-2:2009 và TCVN 8491:2011. Pipes are suitable for water supply, agricultural irrigation, sewage drainage, rainwater….
      Hoa Sen PVC-U plastic pipe with CIOD system for water supply is manufactured according to AS/NZS 1477:2006 standard.
      Hoa Sen PVC-U plastic pipes for electricity and telecommunications underground cables are manufactured according to TCVN 8699:2011 standards.
      Note: Hoa Sen PVC-U pipes manufactured according to metric standards cannot be fitted with PVC-U pipes manufactured according to the inches system.

    17. What projects have Hoa Sen plastic pipes been supplied to?

      --> Currently, Hoa Sen Plastic Pipe has been supplied to many big projects:
       
      - Factory: Nghi Son Refinery - Thanh Hoa, Panko Vina Factory - Binh Duong.
       
      - Building: Sala Dai Quang Minh, Novaland, Hoa Binh, Dat Xanh, Nha Mo, Pho Dong Building, Oriental Au Co, Sunny Plaza, IDICO Tan Phu, Cat Linh,...
       
      - Water supply and drainage works such as: Water supply works in Soc Trang, Bac Lieu, Water supply in residential area of ​​Tan Hung district - Long An...
       
      - Sand pumping projects of LPT, Minh Hung, Minh Khoi companies in Tan Cang and Cai Mep...
    18. I see HDPE pipes sometimes rolled into rolls, sometimes cut into 4 meters or 6 meters pipes. Why?

      --> HDPE pipes will be rolled into rolls or cut into pipes of 4 meters or 6 meters depending on the specifications, specifically as follows:
       
      - From Ø20 - Ø63: Roll up into rolls or cut into pipes according to customer requirements.
       
      - From Ø75 or more: Cut into 4m, 6m pipes or according to customer's request.